Frequently Asked Questions
Everything you need to know about your Korendy Türkiye shopping experience.
Are all products sold on Korendy Türkiye original?
Yes, all products are 100% original and imported directly from authorized distributors in South Korea. We guarantee the authenticity and freshness of every item in our catalog.
What are the shipping costs and delivery times?
We offer free shipping on orders over a certain threshold. Orders are typically processed within 24 hours and delivered within 1-3 business days via our partner couriers.
Can I return a product if I am not satisfied?
Unopened and unused products can be returned within 14 days of delivery. For hygiene reasons, we cannot accept returns on products that have been opened or had their security seals broken.
Which payment methods do you accept?
We accept all major credit cards, debit cards, and offer secure payment options through Iyzico. You can also take advantage of installment plans available for supported banks.
How can I track my order?
Once your order is shipped, you will receive an SMS and an email containing a tracking link. You can also track your status through the 'My Orders' section in your account.
Do you provide samples with orders?
We love letting our customers try new things! We include various K-Beauty samples with every order, subject to stock availability, to help you discover your next favorite product.